The following article deals with the topic of telephone call management for lawyers. Because of an increasing amount of indirect communication – other than through face to face contact – telephone calls are of a higher relevance for the legal sector than before. Also, characteristics of calls between lawyers and their clients have changed through the latest telecommunication technology. The article addresses various issues that have to be considered when making a phone call with a client, in order to make the call as effective as possible. Important aspects are for example finding the right moment to make the call – thus, the timing – as well as the duration of it. Also, it is crucial to lead the conversation and to avoid detours in order to transmit the intended message. Setting a goal outline prior to the call, summing up the said with some final conclusions at the end of each phone call, or giving prior warnings when a call might be interrupted unexpectedly before it comes to an end, are other aspects that might be relevant in the lawyer-client interaction via telephone. Some more aspects that are mentioned concern the recording of calls, or the influence of the voice and prosody of the caller on the content of the spoken content. All of these issues are explained in detail throughout the article, giving an idea of how to effectively hold a conversation with clients over the phone as a professional working in the law field. At the end, some conclusions are provided, summing up the most relevant ideas.
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As more and more communication happens via other means than personal contact, professionals of the legal sector have an increased number of telephone calls with their clients. Thus, it is of growing importance to bear in mind some aspects in order to guarantee positive lawyer-client communication on the phone. In order to communicate effectively, some relevant aspects to consider when holding a phone call with a client as a lawyer include, amongst others, ideal timing and duration of the call, the voice and prosody of the speaker, setting a goal for the call and summing up the communicated at the end.