07 February 2022

ACC 2022 CLO Survey: Discover key points on legal sector

The Association of Corporate Counsel (ACC) 2022 Chief Legal Officers Survey (CLO Survey), in partnership with Exterro, the exclusive ACC Alliance Partner for E-Discovery, Data Privacy and Cybersecurity Compliance, provides new insights into the growing scope of CLO responsibilities as an integral business partner. Respondents noted the need to devote more legal resources to significant transactions (M&A, spin-offs, etc), focus on cybersecurity, compliance, and data privacy (highlighted as the most critical areas for the business), anticipate greater workloads due to increased regulatory enforcement, and further navigate ESG-related issues in 2022. As a result, CLOs highlighted plans to increase capacity in their legal departments, which include hiring more staff across the board and increasing investments in legal operations.

“For the past several years, we’ve observed the CLO’s role steadily continue to expand in the C-suite and have pronounced these times to be the ‘age of the CLO.’ But the disruption of the global pandemic and complexity of other challenges facing today’s businesses have accelerated unprecedented growth in the CLO’s range of responsibilities. CLOs are overseeing more corporate functions and to handle the additional workload, they are anticipating hiring increases across their departments,” said Veta T. Richardson, ACC president & CEO. “The unique skillsets and abilities that CLOs bring to the table make them invaluable business partners both strategically and for day-to-day operational issues – ensuring that this ‘age of the CLO’ will continue well into the foreseeable future.”

“We’re thrilled to partner once again with ACC to promote this valuable resource for legal departments,” said Bobby Balachandran, President and CEO of Exterro. “The 2022 Survey provides insights that reinforce the critical need for CLO’s to adopt new strategies for managing the legal governance, risk and compliance obligations facing their broadening scope of responsibilities, including legal operations, privacy, and regulatory and cybersecurity compliance.”

The “age of the CLO” continues, with 80 percent of respondents reporting to the CEO and maintains a long-term trend we’ve seen over several years. The survey also found that CLOs are being tasked to oversee more functional areas of the business in 2022 versus 2020, including ESG (plus 9 percent), public/corporate affairs (plus 5 percent), compliance (plus 4 percent), risk (plus 4 percent), and communications (plus 3 percent).

With the additional responsibility and work for corporate legal departments, 45 percent of respondents anticipate hiring lawyers and 29 percent expect to hire more paralegals, a 13-point and nine-point increase from 2021, respectively. Even with hiring more staff, 41 percent expect to send more work to law firms in 2022, the highest percentage observed since 2019 and seven points higher than last year.

Legal operations investments also continue to accelerate, with six in ten legal departments having at least one dedicated legal operations professional, three times higher than in 2015. In addition, 70 percent of CLOs reported legal operations as their department’s top strategic initiative.

The survey’s additional key insights include:

The CLO as a key business partner is only intensifying, as a solid majority of CLOs always attend board meetings, meet with other business leaders to discuss operational issues, and are consulted by other executives on key business decisions.

55 percent of CLOs report planning to adopt new technology solutions in 2022, and of those, 70 percent identified contract management as their top technology priority. 

Cybersecurity, compliance, and data privacy remain the most critical areas for businesses. The high importance given to these three areas aligns with CLOs’ expectations that industry-specific regulations and data protection privacy rules will most likely pose the biggest legal challenges to the business. Sixty-six percent anticipate that industry regulations will cause the biggest legal challenges this year and 55 percent list data protection rules as a cause for legal concern.

ESG continues to gain relevance and impact business strategy. Four in ten CLOs indicate that ESG issues are forcing companies to improve their compliance efforts to adapt to new environmental regulations and satisfy the growing number of investors and customers that are emphasizing ESG and corporate social responsibility.

Half of CLOs report delivering value to customers as their organization’s top priority. Interestingly, 19 percent of CLOs say their organization’s top focus will be on investing in employees, a nine-point increase from the 10 percent seen in 2020.

The survey analyzed data from 861 CLOs across 20 industries and 38 countries.

The complete report is available on request. Please click here to access the key findings.

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